Terms of sale

Who you are buying from

Bright Binnie is the trading name used for this product by Adam Warburton, an individual sole trader, at 21 Borth Avenue, Stockport, SK2 6AJ, United Kingdom. The support email is bins@brightbinnie.com.

What these terms cover

These terms apply to UK consumer orders for the physical Bright Binnie device and the online service used to provide its bin reminders. Please read them before ordering. They do not remove any rights you have under consumer law.

Product, price and payment

• The product description and total price in pounds sterling are shown before you pay. The current checkout shows free standard Great Britain delivery and no recurring subscription charge.
• Payment is taken through Stripe’s hosted checkout. Stripe processes your card details; we do not receive the full card number or security code.
• Orders are limited to ten Binnies per checkout.
• House-number printing is optional and currently free. Check every number carefully before payment because it is printed exactly for your order.
• A valid referral code gives 10% off and can be used for up to five Binnies in total across all orders. Only one referral code can be used per checkout.

After successful payment, an order confirmation is sent to the email address supplied at checkout. If an order cannot be accepted or fulfilled, we will contact you and refund any amount taken for the affected goods.

Delivery

We currently deliver only to addresses in England, Scotland and Wales. Northern Ireland is not currently supported because its postcode lookup data requires a separate commercial licence. We aim to dispatch within a couple of working days, but that is an estimate rather than a guaranteed dispatch date. Unless a different time is agreed with you, goods will be delivered without undue delay and no later than 30 days after the order is made. You become responsible for the product when it is delivered to the address you supplied.

App setup and Binnie’s home

• At checkout, tell us whether Binnie will live at the delivery address. If it will live somewhere else, provide the first line and postcode for that home. Check these details carefully so we can prepare the correct council schedule.
• Choose whether the buyer or someone else will set Binnie up. The chosen setup email must be used to create the Bright Binnie app account. Buying the product does not itself create an app account.
• All Binnies in one order are treated as belonging to one home and one setup account. If they will be used at different homes, place separate orders and use a different app setup email for each home.
• If this is a gift, make sure the intended recipient’s email and address are accurate and that you are entitled to provide them for order and setup purposes.

The app uses the paid order and setup email to prefill or confirm Binnie’s intended home. A user can tell us if Binnie will actually live somewhere else, but a different council may need to be added before collection reminders are available. We will start that work and provide clear status information; the purchase and physical setup can still continue.

Changing your mind

For a non-personalised Binnie bought online, you normally have 14 days after delivery to tell us that you wish to cancel, without giving a reason. After telling us, you normally have a further 14 days to send the item back. You may inspect it as you would in a shop; a refund may be reduced if it has been handled more than was necessary to establish its nature, characteristics and operation.

A Binnie printed with a house number is made to your specification, so the change-of-mind cancellation right does not normally apply. This exception does not affect your rights if the Binnie is faulty, misprinted or not as described. If you notice a personalisation mistake before manufacture, contact us immediately and we will help if production has not started.

Tell us you want to cancel by emailing bins@brightbinnie.com or using the support form before returning anything, so we can provide return instructions. For a non-faulty change-of-mind return, you pay the direct return-postage cost. Unless we agree another address with you, return the item to Adam Warburton, trading as Bright Binnie, 21 Borth Avenue, Stockport, SK2 6AJ, United Kingdom.

Where the cancellation right applies, the refund will include the standard delivery charge paid, if any. It will be made to the original payment method no later than 14 days after we receive the goods back or receive evidence that they were sent back, whichever is earlier, subject to the rules above.

Cancellation wording you can use

You do not have to use a form. An email containing the following is enough:

To Bright Binnie: I give notice that I cancel my contract for the following goods. Order reference: [reference]. Ordered on / received on: [date]. Customer name: [name]. Customer address: [address]. Date: [date].

Faults, repairs, replacements and refunds

The Binnie must be as described, of satisfactory quality and fit for purpose. If it is faulty, damaged, misprinted or not as described, contact us promptly. Consumer law may entitle you to reject it, or to a repair, replacement, price reduction or refund depending on the circumstances and timing. We will not charge return postage for an accepted faulty or misprinted item.

The website also advertises a one-year warranty. That voluntary warranty is in addition to, and does not replace, your statutory rights. It runs for one year from delivery and covers a Binnie that develops a manufacturing fault during normal household use. To make a claim, contact us with proof of purchase and a description of the problem. If the warranty applies, we will repair or replace the Binnie without charge. If repair or replacement is not reasonable, we will provide a refund. We will cover reasonable return postage for an accepted warranty claim.

The voluntary warranty does not cover accidental damage, misuse, unauthorised modification or repair, normal cosmetic wear, loss or theft, or a problem caused solely by external power, Wi-Fi, internet or council-data services. These exclusions do not limit your statutory rights where the Binnie was faulty, misdescribed or otherwise did not meet the requirements of consumer law when supplied.

What Binnie needs

• A compatible iPhone and the Bright Binnie app are needed for initial setup.
• Binnie needs power, an internet connection and a 2.4 GHz Wi-Fi network. A normal dual-band router using one network name for 2.4 and 5 GHz is suitable; a 5-GHz-only network is not.
• The app uses Bluetooth during setup. The Wi-Fi details go directly from the phone to Binnie and are not stored on Bright Binnie servers.

Collection information and service availability

Collection information comes from local councils, which can change schedules or websites without notice. We use reasonable care to keep the service working and the information current, but Binnie is a reminder aid rather than the council’s official notice. Check directly with the council if a collection is especially important or the app and council disagree. Our enabled sources, permissions and required credits are listed on the data sources and licences page.

Maintenance, internet faults, a council website change or another event outside reasonable control may temporarily interrupt the service. We will take reasonable steps to restore it and will not use this paragraph to avoid responsibility where we are at fault or where consumer law says otherwise.

Our responsibility

We are responsible for foreseeable loss or damage caused by a breach of these terms or by a failure to use reasonable care and skill. We are not responsible for loss that could not reasonably have been foreseen when the contract was made, or for business losses arising from a product supplied for domestic and private use.

Nothing in these terms excludes or restricts responsibility where doing so would be unlawful, including responsibility for death or personal injury caused by negligence, fraud, faulty or misdescribed goods, or your statutory rights.

Complaints and governing law

Contact bins@brightbinnie.com or use the support form and we will try to resolve the problem. These terms are governed by the law of the part of the UK in which you live, and you can bring proceedings in the courts that apply there.

Last updated: 8 August 2026.